This benchmark series, initiated in 2023, provides finance professionals with structured, factual overviews of the customer-owned banking sector’s impact across economic, social, and environmental areas. It is designed to help professionals better understand the role of these banks in fostering competition, community support, and sustainability.

The methodology includes a detailed review of sector contributions, supported by expert analysis and comparisons across the broader financial landscape. The purpose is to offer insights into how customer-owned banks operate and their influence on the Australian banking sector. Finance professionals can utilise these benchmarks to assess industry trends, make informed decisions, and align their practices with sustainable banking principles.

The series is updated annually to track changes and provide relevant information to the industry.