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A subscription to Altiorem not only keeps you informed on the latest research and insights in sustainable finance, you can also take advantage of exclusive subscriber features. Change finance for good.

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Frequently asked questions

Let us help you find the answers you’re looking for.

How does the AI Chatbot work?

The Altiorem library utilises Docalysis, an AI-powered PDF reader. When you view a research summary in the library, you’ll see a floating Chat with report button in the bottom right corner. This will open a chat window and each time you ask the report a question, you’ll use 1 credit.

How do I change/cancel my subscription?

Go to My account > My Subscription > Upgrade or downgrade to change your subscription.

Go to My account > My Subscription > Cancel to cancel your subscription.

If you upgrade/downgrade or cancel your subscription before the next billing cycle, you will remain in the current plan until the billing cycle ends. The new plan will be applied in the next billing cycle.

How do I make changes to my email address or password?

Go to My account > Account details to change your Altiorem account password. If you would like to change your email, you will need to contact Altiorem.

What if I forget my password?

On the login page, go to Forget password. You will also receive an email with your new password.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express. If you are on a device that supports wallet (GooglePay or Apple Wallet), these options will appear as well.

When will I be charged?

Credit cards are charged as soon as you confirm your subscription. It may take up to three days for the charge to appear on your credit-card statement. Before the start of each renewal, you will be e-mailed a reminder notice summarising the details of your subscription and the rate that you will be charged.

How can I change my payment method?

Go to My account > Payment methods.

Can I speak to someone about my account?

If you cannot find the information you’re looking for and would like to speak to someone about your account or subscription, contact Altiorem.

Can I suggest research?

Yes! We welcome all Altiorem members to suggest research to build the library. After all, you are the ones using it. You can use our content suggestion form, which is also linked at the bottom of our Homepage.

How is the library maintained?

Content in Altiorem library is suggested by members and our network, which is then sorted, prioritised, summarised using AI and reviewed by humans. Read more.