Overview
Consumer Action Law Centre is an independent Australian consumer advocacy organisation established in 1997. It works to advance fair markets and protect consumer rights, particularly for people experiencing disadvantage. The organisation’s philosophy centres on access to justice, strong consumer protections, and accountable market conduct.
Mission and focus areas
Consumer Action Law Centre aims to improve outcomes for consumers through systemic advocacy, legal assistance, and evidence-based policy reform. Its work focuses on financial services, energy and water, housing, telecommunications, and emerging consumer risks. The organisation contributes to sustainable finance and ESG discussions by addressing financial hardship, predatory practices, responsible lending, market transparency, and consumer outcomes linked to environmental and social transitions.The organisation regularly engages with regulators, policymakers, and industry stakeholders to influence rules and standards. Its work supports fair competition, consumer resilience, and inclusive access to essential services, all of which are relevant to long-term value creation and social sustainability.
Structure and governance
Consumer Action Law Centre operates as a not-for-profit organisation with a formal governance framework. It is overseen by an independent Board of Directors responsible for strategic direction and accountability. Day-to-day operations are led by an executive leadership team supported by legal, policy, research, and communications staff.The organisation collaborates with community groups, regulators, and other advocacy bodies while maintaining independence from industry influence. Funding is derived from a mix of government grants, philanthropic sources, and project-based funding, supporting its public interest mandate.
Programs and offerings
Consumer Action Law Centre delivers a combination of frontline legal assistance and systemic advocacy. It provides free legal advice and representation to consumers facing complex or widespread harm, particularly in financial services. Insights from this casework inform broader law reform and regulatory submissions.The organisation produces research reports, policy briefings, and consultation responses that are widely used by regulators and decision-makers. It also runs public campaigns and education initiatives to improve consumer awareness. For finance and sustainability practitioners, its work offers practical insights into consumer risk, regulatory expectations, and social impacts linked to financial and essential service markets.
