Library | ESG issues

Customer Privacy

Customer privacy refers to the responsible handling, protection, and ethical use of personal information collected during transactions. Companies must comply with privacy laws and adopt transparent data collection, secure storage, and usage practices to maintain trust and mitigate regulatory and reputational risks. Effective customer privacy management enhances corporate accountability, trust and cybersecurity resilience.

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Digital financial services

The World Bank
Discusses the potential of digital financial services (DFS) to reduce poverty and promote economic growth. Analyses DFS role in financial inclusion within households and emerging markets and developing economies. Examines constraints of regulations and frameworks and provides case studies from countries that have enabled DFS in their economy.
Research
30 April 2020

Australia's welfare 2019: Data insights

Australian Institute of Health and Welfare
This 14th biennial welfare report of the Australian Institute of Health and Welfare, presents an overview of the welfare data landscape and explores selected welfare topics - including intergenerational disadvantage, income support, future of work, disability services, elder abuse and child wellbeing - in eight original articles.
Research
21 August 2019
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