The report delves into the potential risks to human rights, particularly equal treatment and non-discrimination, posed by the Information and Communications Technology (ICT) sector. It highlights the sector’s influence in either promoting or exacerbating inequality, potentially leading to widespread discrimination and incitement of violence. The report points out various ways in which ICT companies can contribute to discrimination, including facilitating online harassment, spreading hate speech, engaging in misinformation, and discriminatory practices in hiring.

To address these issues, the report suggests adhering to international standards, such as the International Convention on the Elimination of All Forms of Racial Discrimination (ICERD), to safeguard against discrimination based on various factors. Companies are urged to prioritise diversity, equity, and inclusion, adopting a “human rights by design” approach, assessing and addressing adverse human impacts, and implementing robust content moderation policies to prevent the dissemination of discriminatory content.

Corporate guidance on non-discrimination is outlined, emphasising the need for specific policies directing all business functions to uphold international human rights standards. This includes prohibiting harassment, misconduct, and discrimination based on various factors, conducting equal pay assessments, diversifying the workforce, and fostering a culture of inclusion. The report suggests measures to prevent algorithmic bias, strengthen human evaluation of flagged content, and professionalise stakeholders to promote diversity and accessibility.

Investor guidance on non-discrimination is also provided, encouraging investors to engage with ICT companies to assess their efforts in preventing discrimination and promoting diversity and inclusion. Investors are advised to evaluate companies’ policies on AI-powered tools, assess their leverage, engage with industry peers, and scrutinise real and potential human rights impacts. Companies are encouraged to provide training on unconscious bias, develop detailed content moderation policies, and dedicate staff to promoting diversity within the workplace.

In conclusion, the report emphasises the critical role of the ICT sector in either mitigating or exacerbating inequality and discrimination. It underscores the importance of prioritising diversity, equity, and inclusion, implementing preventive measures, and regularly assessing the impact of human rights commitments. Investors are urged to actively evaluate companies’ efforts in promoting non-discrimination and diversity, fostering a more inclusive and equitable ICT landscape.