Inside-out inclusion presents an integrated framework for cultivating a successful team culture and decision-making. Backed by frameworks, tools, and reflection exercises, five interconnected dimensions must be considered to achieve the desired outcome.

Self-awareness and self-leadership

Essential to success, understanding your mind and body when at your best and worst is critical. Neuroscience can help in routinely observing body sensations and harnessing its power for good. Fast/slow thinking and physiological signals, such as hair loss, restrictions and heart attacks, allow us to hack our brain for the better. It is important to remain above the line and ensure we are not perceiving ourselves as victims. We must work to understand the triggers for going below the line and take steps to avoid it. Ideally, live above the line 90% of the time.

Value people

It is crucial to have empathy when connecting with people. Use language that shows you have heard what others are saying, understand the emotional content, and provide context for the message. It is essential that you are self-aware of communication methods and styles and the impact they have on others. Having integrity with agreements creates the fertile ground on which trust can flourish. Setting impeccable expectations by saying yes or no at the outset, resetting agreements when situations change, and ensuring everyone agrees to them leads to better outcomes.

Work together

Interpret what others are saying and be responsive to different personality types, perspectives and experiences. Encourage the sharing of knowledge, skills, and expertise to ensure a balanced perspective through co-creative thinking.

Make decisions

Every single one of us has cognitive biases. To offset them, we should create a conscious environment in which to make better decisions. It is suggested that a 360-degree view surrounding the problem is necessary to embrace all angles. Deloitte’s approach is an example of this, which highlights how different people approach problems. We should intentionally address all factors to gain the best possible outcome from these different perspectives.

Adapt and grow

We all struggle with change and continuously falling back into unproductive habits. Preferably, maintaining an agile and learning mindset through growth is essential. We must start by coaxing ourselves above the line while admitting our weaknesses and, most importantly, being open enough to receive feedback.

Ensuring the team lives and breathes the framework forms the core of success

We must remain open and affectionate in our communication and listen actively to develop self-awareness and emotional intelligence. We can achieve this by using tools such as reflections and the early warning signs of behaviours that trigger the bottom line or going below the line. Principles outlined in this report should encourage personal exploration, discovering one’s own preferences, strengths, and weaknesses.